Terms and Conditions



How Help Assured will assist you

One of our consultants will listen sympathetically to you and take the details of your accident. Where the consultant feels you would benefit from legal advice and your claim merits further investigation, we will offer to recommend you to a specialist solicitor without delay. Help Assured will not charge you anything for doing this. We will not ask you to take out any loan, sign anything, or enter into any contract. We do not give you legal advice. That is the job of specialist solicitors.

If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.

Help Assured can recommend an independent solicitor. You are free to choose another solicitor. Any solicitor we recommend to you is an independent professional from whom you should receive impartial and confidential advice. They are not employed by Help Assured. The solicitors should always act in your best interest, this is a requirement of their professional body. Help Assured’ solicitors are required to comply with the Solicitors code of Conduct (2011).

Help Assured is not in any way responsible for the advice given or other work undertaken on your behalf by these solicitors firms. Your solicitor firm will give you their independent advice about the use of legal expenses insurance and any medico-legal reporting agency. Solicitor firms pay Help Assured for marketing, call handling and recommendations. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Seek advice quickly after your accident

This is important. Although you generally have 3 years (or longer for those under 18 or suffering from specific illnesses) from the accident date until your claim is time-barred, it is best to gather the evidence while memories are fresh, and get the legal and rehabilitation help when you need it most.

Contacting us

When telephoning Help Assured no calls are recorded.

If you phone us 24 hours a day, you will be put through directly a consultant who will be able to talk you through the claims process and any queries you may have or if busy you can leave a message and request call back any time for the day.

Our policy against abusive calls

We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Help Assured will not hesitate to report such acts to the police.

Site information

The contents of the website and videos do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

This site is optimised for a screen resolution of 1024 x 768.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor.



“Help Assured Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities.
Help Assured Ltd registration is recorded on the website www.claimsregulation.co.uk. Authorisation number : XXXXXX.

Any solicitor we recommended to you is an independent professional, from whom you will receive impartial and confidential advice. You are free to choose another solicitor.”
Help Assured Ltd, 60 Woolstone Road, London, SE23 2SW. Company Registration No. 11685592